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Customer Service

We strive to provide superior customer service and ensure that every client is completely satisfied with our work.

021 5500 683

info@scenttri.com

Sales & Marketing

Our sales representatives provide a smooth sales process by working with our customers and providing extraordinary fragrance solutions after receiving the necessary inspections report by our expert technical staff.

0812 8619 9020

sales@scenttri.com

Technical Support

Periodic maintenance service provided by our service team eliminates the possible problems of your scent machines. It will prevent you from losing time, energy, money, and prestige at unexpected times

021 5500 683

support@scenttri.com

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Frequently asked questions

 

Do you sell your scent diffusion systems and scents without service agreement?

We are a service company, and we provide full-service ambient scenting services with an annual service agreement. But if you wish to purchase a scent diffusion system and scent, our sales representative can help you with details.

Once we decide on a scent for our business, does that mean we must use the same scent for the duration of our service agreement?

Of course not. Your SCENTTRI representative would be happy to help you to change your scent, send or bring you scent samples. We value our long-lasting relationship with our customers.

What is the warranty on your scent diffusion systems?

We provide free service and spare parts for all mechanical failures arising from use, electronic, and routine use during the warranty and service agreement period.

we are a hotel/retail chain. Can SCENTTRI offer a signature scent?

Upon your request we can provide signature scent

Do your systems only work with central A/C?

We have 3 types of products.
1. The portable scent systems can work in any environment and do not require central A/C. These are the suggested option for areas that have wall AC and split units.
2. HVAC units do require a central A/C system to operate.
3. Multiple Installations scent system (SM 1500 Scent System). This product can be used as portable, Install to the wall or ceiling

How safe is SCENTTRI Ambient Scenting?

 Our fragrances are safe to use. All fragrances supplied are checked for safety and have safety data sheets available. 

How long will the fragrance oils last?

When used at the recommended settings of 12 hours per day the 1 liter bottle last approximately 1 month. The exact length of time will depend on the chosen on/off times and types of machines.

Where are your scents produced?

SCENTTRI fine fragrance collection is produced in France exclusively for our brand, by one of the reputable fragrance manufacture in the world. We use 100% natural fragrance oil in our scent machines.

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